Support
Contact Apollo Group TV
Tell us what you need and we'll point you to the fastest route: a reply by email, a ticket in your dashboard, or the right guide.
Choose the right channel
Already a customer?
Open a ticket from your dashboard. Replies stay in one thread and you're notified when we answer.
Open a ticket →Setting up a device?
Most installation questions are answered step by step in the setup guides.
Setup guides →Billing or refunds?
Check your payments in Billing History and read how refund requests work.
Refund policy →Quick question?
The FAQ covers plans, sign-in, devices, privacy and copyright.
Browse the FAQ →
Send us a message
We reply by email. Please don't include passwords or payment card numbers.
What to Include in Your Message
The more of this we have in the first message, the fewer back-and-forth replies it takes.
The email on your account
So we can find your account. Never include your password.
Your device and app
For example “Fire TV Stick 4K, Apollo TV app” or “iPhone, UHF player”.
What you expected and what happened
Plus the exact wording of any error message, or a photo of the screen.
When it started
And whether it happens all the time, on one channel, or only at certain times.
For billing questions
The payment reference from Transactions in your dashboard, if you have one.