Guides

Setup guides

Clear, numbered instructions for getting started, from creating your account to installing the app on a verified device and fixing common problems.

Devices

Device guides

A device gets a guide only after we've verified it and have an official download source.

Account & help

General guides

Create and verify your Apollo Group TV accountSet up your Apollo Group TV account in a few minutes: sign up, verify your email, choose a plan and get ready to install the app.
Troubleshooting sign-in and playbackFix common Apollo Group TV problems: sign-in errors, buffering, outdated apps and device issues, with a checklist to try before contacting support.

Looking for something else? Browse the FAQ or contact our team.

Start here

Not Sure Which Guide You Need?

You haven't signed up yetStart with account setup: create and verify your account, then choose a pack.Account setup guide →Your pack is activePick the guide for the device you'll watch on most. You can add other devices later with the same account.Device guides →Something stopped workingWork through the troubleshooting checklist in order. Most problems are solved by step three.Troubleshooting guide →

Five fixes worth trying before anything else

1. Check your pack is active under Plans & Billing in your dashboard.
2. Restart the router and the device: router first, then the device once the connection is back.
3. Update the app from its official source; old versions can fail to sign in.
4. Use the right login: the Apollo TV app takes your website email and password, third-party players take your player login.
5. Try a wired connection or move closer to the router if video keeps pausing.