Every Bitcoin transaction pays a small fee to the miners who add it to the blockchain. That fee isn't charged by Apollo Group TV, and it doesn't go to us. It's the cost of moving Bitcoin, and it's paid by whoever sends.
Understanding one rule saves most payment problems: the address has to receive the full BTC amount on your invoice. How you make sure of that depends on whether your app adds the fee on top or takes it out of what you send.
- 1Your app adds a network fee
- 2Miners include the transaction
- 3Full invoice amount arrives
- 4Invoice marked paid
What you need
- Your Apollo Group TV payment window open
- The app or wallet you'll send from
Step-by-step instructions
Getting the amount right
Step 1: Find the received amount in your app
Before confirming, every app and exchange shows a summary. Look for the line that says what the recipient gets or what's being sent to the address.
Step 2: Fee added on top? Send the invoice amount
Most wallets add the fee on top. Enter the exact Amount to Send (BTC) and the fee comes from the rest of your balance.
Step 3: Fee taken out? Add it back
Some exchanges and apps deduct the fee from the amount you type. Increase your amount by the fee so the received figure still matches your invoice.
Note: Arriving short marks your invoice as underpaid. Arriving slightly over is accepted.
Choosing a fee level
Step 4: Higher fee, faster confirmation
Miners pick the transactions that pay the most first. When the network is quiet, even a low fee confirms quickly. When it's busy, low-fee transactions can wait for hours.
Step 5: Use the app's suggested fast option when in doubt
Fast or priority options are tuned to current demand. They cost a little more, and your invoice is confirmed sooner.
An example with numbers
Say your invoice asks for 0.00150000 BTC and the network fee is 0.00002000 BTC. These numbers are only an illustration:
- Fee added on top: you spend 0.00152000 BTC, the address receives 0.00150000 BTC. Correct.
- Fee taken out: you enter 0.00150000 BTC, the address receives 0.00148000 BTC. Short, so the invoice is underpaid.
- Fee taken out, corrected: you enter 0.00152000 BTC, the address receives 0.00150000 BTC. Correct.
Why the price is locked
Bitcoin's price moves all day. When you open the payment window, we convert your pack's US dollar price to Bitcoin and lock that BTC amount for a limited time, shown at the top of the window. Inside that time, the amount won't change. If it runs out, press Get a new quote for a fresh amount.
Why the BTC amount has so many decimals
Your payment window locks a BTC price for your invoice and adds a tiny unique amount at the end. Those last digits identify your payment among others arriving at the same address, which is why the amount should be sent exactly, in one transaction.
If your transaction is stuck
A transaction with a low fee sits in the mempool (the queue of waiting transactions) until a miner includes it. Your options:
- Wait. Most stuck transactions confirm once demand drops.
- Bump the fee with Replace-By-Fee (RBF), if your wallet supports it.
- Ask your exchange or app; some can speed up their own withdrawals.
- Press I Have Paid and send support the transaction ID so we can watch for it.
What happens next?
Once the transaction is detected, your invoice shows Pending Confirmation, and it won't expire while it waits. After the network confirms it, the invoice is marked paid and our team activates your subscription. Your login then appears in My Account.