If you already have Bitcoin, paying is a single transaction. Open your wallet, scan the QR code in your Apollo payment window, confirm, and you're done. The QR code carries the address and the amount together, so most wallets fill everything in for you.
Exchanges work too, with one difference that trips people up: many exchanges take their withdrawal fee out of the amount you send. This guide shows how to handle that.
- 1Your wallet or exchange
- 2Scan the QR or paste the address
- 3Bitcoin network confirms
- 4Login appears in My Account
What you need
- Bitcoin in a wallet (mobile, desktop or hardware) or on an exchange
- Enough to cover your invoice plus the network fee
- Your Apollo Group TV invoice with the payment window open
Step-by-step instructions
From a wallet you control
Mobile wallets, desktop wallets and hardware wallets all follow the same pattern.
Step 1: Open your invoice and payment window
Choose a pack, press Continue Payment, select Bitcoin Wallet and press Pay Now.
Step 2: Tap Send and scan the QR code
In your wallet, choose Send and scan the QR code. The address and the exact BTC amount are filled in automatically in most wallets.
Pro tip: If your wallet only reads the address, type the amount from Amount to Send (BTC) yourself.
Step 3: Choose a network fee
Your wallet offers fee levels. A higher fee confirms faster; a low fee can take hours when the network is busy. The fee is paid on top, so the invoice amount still arrives in full.
Step 4: Check and confirm
Compare the first and last characters of the address with the payment window, confirm the amount, then sign. Hardware wallets show the address on the device; check it there.
Step 5: Press I Have Paid
Press I Have Paid in the payment window if you'd like our team to look out for it. The window also detects your transaction on its own.
From an exchange
Step 6: Go to Withdraw or Send
On your exchange, open Withdraw for Bitcoin (BTC).
Step 7: Paste the address and choose the Bitcoin network
Paste the wallet address from your invoice. When asked for a network, choose Bitcoin (BTC). Exchanges often list other networks; using one of them can lose your payment.
Step 8: Add the withdrawal fee to the amount
Look at the line that says what the recipient gets. If the exchange subtracts its fee from your amount, increase the amount until the received figure matches your invoice.
Note: This is the most common cause of underpaid invoices from exchanges.
Step 9: Confirm with your security checks
Approve the withdrawal by email, authenticator app or SMS. Some exchanges hold first withdrawals to new addresses for a short time.
Step 10: Press I Have Paid
When the exchange shows the withdrawal as sent, press I Have Paid in the Apollo window.
Exchange withdrawal checklist
Run through this before you press Withdraw:
- Asset: BTC. Network: Bitcoin.
- Address pasted from your Apollo payment window, first and last characters checked.
- Received amount equals the BTC amount on your invoice.
- Your exchange's security checks are ready (email, authenticator or SMS).
Protect yourself from address swaps
Some malware replaces copied crypto addresses with the attacker's own. After pasting, compare the beginning and end of the address with your payment window. On a hardware wallet, always confirm the address on the device's own screen before approving.
Networks to avoid
Your invoice can only be paid on the Bitcoin network. These look similar but won't reach us:
- Lightning Network payments or invoices
- BTC tokens on other chains, such as BEP-20, ERC-20 or TRC-20
- Wrapped Bitcoin (WBTC) or other Bitcoin-pegged tokens
- Bitcoin Cash (BCH) or Bitcoin SV (BSV), which are different coins
What happens next?
The payment window checks the Bitcoin network every 15 seconds. When your transaction appears it changes to Payment detected, and once the network confirms it the invoice is marked paid. You can close the window at any time; the check keeps running on our side.
Paid invoices go to our team for activation. We create your IPTV login, and it appears in My Account with your username, password, playlist links and expiry date. You'll also get a notification in your dashboard. If you pressed I Have Paid, the Payment Under Review page updates on its own while you wait.